Your story deserves to be seen. Let's help it thrive.

1. Refund Policy

1.1 Written scope. Before payment, the client should receive a written proposal or invoice stating the services, deliverables, milestones, estimated timeline, fees, payment schedule, and any third-party expenses.

1.2 Before work begins. If the client cancels in writing before substantive work has started, the agency will refund amounts paid for work not yet performed, less any clearly disclosed, non-recoverable payment processing or third-party charges where permitted by law.

1.3 After work begins. If the client cancels after work has started, the agency may retain the fair and reasonable value of work completed up to the cancellation date, plus previously approved and non-recoverable third-party costs. Any remaining unearned balance will be refunded where required by the proposal and applicable law.

1.4 Milestone payments. Payments tied to completed milestones are treated according to the milestone schedule in the signed proposal. A milestone is considered complete when the agreed deliverable has been supplied or the agreed activity has been performed.

1.5 Revisions and technical issues. If a deliverable does not materially match the written scope, the client should notify the agency in writing and provide reasonable details. The agency will have a reasonable opportunity to correct the issue or agree on another fair remedy. Revision limits and turnaround times should be stated in the proposal.

1.6 Third-party platforms and advertising. Advertising spend, subscriptions, printing, distribution, marketplace fees, and other third-party charges must be approved in advance. Refunds for these costs are subject to the third party's terms and whether the costs can be recovered.

1.7 No outcome guarantee. Fees pay for the agreed professional services and deliverables, not guaranteed sales, reviews, rankings, audience growth, media placement, or platform acceptance.

1.8 How to request a refund. Send a written request to the agency's official contact email with the project name, payment reference, reason for the request, and relevant supporting details. The agency should acknowledge the request within five business days and provide a written decision or next-step update within a reasonable period, subject to applicable law.

2. Service Agreement

2.1 Parties and project. This agreement is between Author Thrive Agency (“Agency”) and the person or organization identified as the client in the accepted proposal (“Client”). The proposal, invoice, and any approved change order form part of the agreement.

2.2 Services and deliverables. The Agency will perform only the services and provide the deliverables expressly described in the accepted proposal. Additional work, extra revisions, rush requests, or changes in scope may require a revised fee and timeline approved in writing.

2.3 Client responsibilities. The Client will provide accurate materials, timely feedback, approvals, access, and permissions needed for the work. The Client confirms that they own or have permission to use all manuscripts, images, audio, video, trademarks, and other materials supplied to the Agency.

2.4 Fees and expenses. Fees, currency, payment dates, taxes, payment method, and any approved third-party expenses will be stated in the proposal or invoice. The Agency will obtain approval before incurring advertising spend or other material expenses on the Client's behalf.

2.5 Timelines and approvals. Estimated delivery dates depend on timely receipt of materials, feedback, approvals, and third-party platform availability. Delays caused by missing client input or external providers may affect the schedule. The Agency will communicate material delays.

2.6 Revisions and acceptance. The proposal will state the number and type of included revisions. The Client should review deliverables and report any material mismatch with the agreed scope within the review period stated in the proposal. Silence does not waive rights that cannot legally be waived.

2.7 Intellectual property. Each party retains ownership of materials it owned before the project. Upon full payment, ownership or license rights in final custom deliverables will transfer as specified in the proposal. Third-party fonts, music, stock assets, software, and platform materials remain subject to their respective licenses. Working files and unused concepts are not included unless expressly agreed.

2.8 Confidentiality and portfolio use. Each party will use reasonable care to protect non-public project information. The Agency may not publish the Client's unpublished manuscript, private data, or project materials as a portfolio example without the Client's prior written permission.

2.9 Ethical marketing and platform rules. The Agency will not knowingly arrange fake reviews, guaranteed ratings, misleading endorsements, artificial engagement, or other activity that violates applicable law or platform policies. Reviews and reader opinions remain independent. No specific commercial result is promised.

2.10 Third-party services. The Agency does not control Amazon, Goodreads, BookBub, YouTube, social networks, advertising platforms, retailers, or other external providers. Their rules, availability, algorithms, decisions, fees, and policies may change.

2.11 Cancellation and termination. Either party may request termination in writing. The parties will settle fees for work completed and approved non-recoverable costs, and address any unearned balance in accordance with the refund policy and applicable law.

2.12 Limitation and applicable law. Nothing in this agreement limits liability or consumer rights where such limitation is prohibited by law. The governing law, courts, and dispute-resolution process must be specified in the signed proposal or completed agreement after legal review.

2.13 Entire agreement and changes. The accepted proposal and these terms represent the agreement for the project. Changes must be confirmed in writing by both parties.

3. Client Acceptance

By signing the project proposal or otherwise accepting the written agreement and making the required payment, the Client confirms that they have reviewed the scope, fees, deliverables, refund terms, responsibilities, and limitations described in the project documents.

Agency: Author Thrive Agency   |   Client: As identified in the proposal   |   Effective date: Date of acceptance